Reporting problems in the interRAI Assessment Software (iAS)

2: Check that there isn’t a fault with your own computer, network or internet access. Contact your IT Team/expert for assistance as required.  

3: Check our website for outages, these will be highlighted as a banner at the top of the interRAI website or detailed on the software updates page under ‘Current Status).

4: Contact the interRAI Service Desk. Our preference is via email, and it helps us when the following details are included: 

• Your UserID or name 

• The problem you are experiencing 

• What you were trying to do when the incident/fault occurred 

• The error message that you have received 

• The dates and times of the incident/fault 

• The server that you are on. This can be found in the bottom righthand corner of the iAS screen: